Hydro-Québec's LogisVert: how to claim help for your heat pump

LogisVert is Hydro-Québec's program that funds the purchase and installation of efficient heating equipment, primarily heat pumps. Managed directly by Hydro-Québec, it targets residential customers looking to cut their electricity bill while moving away from a less efficient heating system. It is currently one of the most accessible Quebec heat pump rebates available to homeowners.

Who qualifies

LogisVert is built around active Hydro-Québec residential customers. The home in question must be the applicant's primary residence, not a vacation cottage or a secondary rental property. Multi-unit buildings are also covered through separate program streams, with conditions that differ from the single-family stream.

Three technical conditions show up in nearly every file. First, the installed equipment has to be on the official list of eligible models, which Hydro-Québec updates regularly. Second, the installation has to be carried out by a heat pump contractor recognized by Hydro-Québec: the business must appear in the partner network for the claim to be approved. Third, the homeowner needs a detailed invoice showing the exact model, serial number, and the installer's contact information.

How to apply

The procedure follows a five-step sequence. The pre-check happens before you even request quotes, and it is what determines whether you can actually claim anything at the end.

1. Check the list of eligible models. Everything starts here: not every model sold at hardware stores or installed by wholesalers is recognized. The exact model number has to appear on the official list.
2. Get quotes from recognized installers. Hydro-Québec publishes its partner list. Several contractors who specialize in both heating and air conditioning are on it, since they install central and ductless heat pumps alike.
3. Have the equipment installed. Keep the final invoice carefully: it serves as proof for the claim. A quote alone is not enough, you need a detailed invoice.
4. Submit the claim through your Hydro-Québec customer portal. The platform asks for account details, the installed model, the work date, and supporting documents.
5. Upload the supporting documents: invoice, sometimes installation photos, and any other documents requested for your specific stream.

For the exact procedure and the documents to provide, see the official LogisVert page. For the current rebate amount, which varies by equipment type, see the Zone Réno grant programs page.

What work is covered

The program mainly covers four categories of work. Central heat pumps, replacing an oil furnace or a standard electric system, get the largest rebate. Ductless heat pumps (mini-split, single-zone or multi-zone) are also covered and are the most common project in urban areas where mechanical space is tight. Geothermal heat pumps, more expensive to install but unbeatable for long-term efficiency, qualify under a dedicated stream.

On top of these main projects, there are complementary streams for: attic and wall insulation, air sealing, and high-efficiency water heaters. Combining several upgrades in the same phase often unlocks bonuses, especially when insulation work accompanies the mechanical upgrade. To understand how to size your heat pump properly before installation, our heat pump guide walks through the technical side.

Not covered: stand-alone air conditioners with no heating function, fossil fuel systems, and any DIY work without an invoice from a recognized installer.

Mistakes to avoid

Five traps account for the vast majority of rejections.

• Starting work before checking model eligibility. Buying a heat pump without verifying it is on the official list is the most expensive mistake: no recourse once the unit is installed.
• Choosing an installer not recognized by Hydro-Québec. Even if the quote is lower, the claim will be rejected outright. Verify the company name on the partner list before signing anything.
• Misplacing or losing the detailed invoice. Without an invoice showing the model, serial number, and installer's contact information, there is no way to prove eligibility when you file the claim.
• Missing the submission deadline after installation. The deadline varies between program editions: check on the Hydro-Québec site at the moment you file.
• Not exploring stacking with Rénoclimat and Chauffez vert. Many applicants leave money on the table by claiming a single program when they qualified for several at once.

For information only. Subsidy programs change often. Confirm the current conditions and amounts on the official source linked in this article before making any decision.

Frequently Asked Questions

Which heat pumps qualify for the LogisVert program?

Any model on the official list of certified equipment maintained by Hydro-Québec. The list favours high-COP (coefficient of performance) units that keep heating efficiently through Quebec's deep cold. Always check the exact model number, not just the brand or product line.

Is a certified installer really required?

Yes, it is non-negotiable. Hydro-Québec only pays the rebate when the installation has been done by a contractor on its recognized partner list. An off-list installer means an automatic rejection, even when the work itself is technically perfect.

How long until the financial help arrives?

A complete application typically takes several weeks to a few months to process, depending on the queue volume. No advance is paid: the homeowner pays the full amount first, then gets reimbursed. So plan the full financing without counting on the rebate to balance the initial budget.

Can you combine LogisVert with Rénoclimat?

Yes, the two programs are designed to work together. Rénoclimat funds envelope improvements (insulation, air sealing, windows) within an EnerGuide assessment framework. LogisVert funds the mechanicals themselves (heat pump, water heater). For a comprehensive energy retrofit, that is the most profitable stack in Quebec.