Privacy Policy

1. Introduction

Zone Réno is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, share and protect your personal information in accordance with Quebec's Law 25 and applicable federal legislation.

2. Information collected

We may collect the following information:

• First and last name and contact information (email, phone)
• Address and geographic location
• Information about your business (for contractors)
• Photos and project descriptions
• Browsing and site usage data
• Payment information (handled by a secure provider)

3. Use of information

Your information is used to:

• Provide and improve our services
• Create and manage your account
• Connect homeowners and contractors
• Send communications related to our services
• Ensure the security of the platform
• Meet our legal obligations

4. Sharing of information

We do not sell your personal information. We may share it with third-party service providers who help us operate our platform, subject to appropriate confidentiality commitments.

5. Data retention

Your personal information is kept for as long as necessary for the purposes for which it was collected, or in accordance with applicable legal requirements.

6. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.

7. Cookies and audience measurement

Our site uses two types of cookies. Essential cookies (authentication, security, language preference) are required for the site to operate and do not require your consent. Audience-measurement cookies are set by Google Analytics 4 and Google Tag Manager (Google LLC, USA) to help us understand how visitors use the site and improve it; they are set only after you give your explicit consent via the banner shown on your first visit, in accordance with Quebec's Law 25. You may accept, refuse, or change your choice at any time, with no impact on your browsing. The data collected is anonymized whenever possible and retained by Google under its terms of service.

8. Your rights

In accordance with the law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw your consent at any time
• File a complaint with the Commission d'accès à l'information du Québec

9. Privacy officer

For any question or request concerning your personal information, you may contact our privacy officer at: confidentialite@zonereno.ca

10. Changes

We may update this privacy policy from time to time. Any changes will be published on this page with a revised update date.